[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT SERVICES
> Second, why should software be any different from hardware? If I don't
> pay for a service plan, and a board fails, I'd have to pay Symbolics to
> send someone to replace the board. By the same token, if you don't pay
> for SW Support, and you discover a failing function, you pay for
> Symbolics to send you a fixed version.
The key word is "fixed". Often what you get instead is "This is a known
problem that will be fixed in the next release." What did you get for the
extra money? People on software subscription will get it as soon as you do.
> Software support is a service, not a right.
Its a service only if you get faults corrected promptly.