[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
reporting to customer reports.
Date: Mon, 3 Dec 90 19:32 EST
From: pc@ctt.ctt.bellcore.com (Peter Clitherow)
I've sent a few (3 or so) reports in to
"customer-reports@riverside.scrc.symbolics.com"
over the last two weeks or so. i've had no response at all from them,
not even an acknowledgement of the form ".... has been assigned incident
number <90-12-03....>".
Your reports are being received, and are waiting to be handled by some
(slightly backlogged) software support person.
That automated acknowledgement thingie was decomissioned a while ago,
partly because it didn't actually do anything. We are planning in the
near future to institute a new dispatching system, and it will have
the option of sending acknowledgements to customers as desired.