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raw serial disconnect

On behalf of a DC user: Has anyone had the problem on using
TELNET (select-T) of having the system dial a number, connect and
blank the telnet screen, and then immediately bomb out with a
"Disconnected --- Raw serial disconnect"? This may be a 3650 problem,
but alternate modems, serial ports have been tried. Any ideas/
workarounds helpful, as software/hardware support has not. Many thanks.