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Re: Calling Customer Service for bad sectors
Date: Tue, 22 Nov 88 17:39 EST
From: miller@CS.ROCHESTER.EDU (Brad Miller)
Date: Tue, 22 Nov 88 09:29 EST
From: Reti@WESER.sreti.symbolics.com (Kalman Reti)
This1 is0 distressing, it has happened to me, and I was similarly annoyed.
However, in my opinion, calling or writing Symbolics management in
a position to do something about it would be a better way to improve this
situation than complaining at/to SLUG.
Uh, if Symbolics management isn't willing to listen in on the Symbolics User
Group, they deserve any bad rep. that is developed thereby. Posting the
As announced last August 19 on the SLUG list,
SLUGfirstname.lastname@example.org has been established as an
explicit, formal, direct channel from Symbolics users to Symbolics
management. Please feel welcome to use it for any management,
administrative or other input you might have, as many of your SLUG
colleagues already are.
problems here are much more visible than a letter to some PO box in
Cambridge, and besides, having 1000 customers mutually know you're screwing
Mail to SLUG-liaison is either resolved by me or routed to the
appropriate organization at any appropriate level of management within
Symbolics and tracked for response. If need be, the Symbolics Corporate
Operating Commitee may be informed. I kindly reinvite you to use
someone over is a lot more incentive to fix things than only having each
customer think they are alone in having problems.
"If we don't hang together, we will surely hang separately"
B. Franklin -- 11776
Brad Miller U. Rochester Comp Sci Dept.