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Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT
Date: 30 Oct 89 20:42:51 GMT
From: firstname.lastname@example.org (Richard Shu)
BTW, aside from providing feedback to the originator of the bug
report, can we consider mechanisms to provide information to
other members of the Symbolics community? Here is a strawman
proposal for such a mechanism.
I assume that email@example.com is the correct
destination for customer submitted bug reports.
Item 1: Provide a way for bug reports that are submitted to
customer-reports to be forwarded to the SLUG mailing
list. This can be done automatically via hacking
mail aliases. Alternatively, Symbolics may wish to
exercise some control by forwarding bug reports only
when they have been acknowledged as being "real" bugs.
Item 2: Status reports on bug resolution should be cc'ed to
the SLUG mailing list. In keeping with the spirit
of my previous posting, bug fixes need not be made
available to the SLUG mailing list but the availability
of the fix should be made known. It is then up to
interested parties to negotiate with Symbolics for
Wow, this is an excellent sales tool for Symbolics. They can use this
to show people why they should buy software support. Currently the
value is not obvious to the uninformed observer (my boss).
At the very least, interested parties will
know how long they can expect to wait for a fix.
(responsible-p ADS message)