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Documentation for 8.0
Date: Wed, 7 Mar 90 09:19 PST
From: firstname.lastname@example.org (Donald Leo Kaiser)
Date: Tue, 6 Mar 90 12:12:15 PST
From: email@example.com (Randy Groves)
The users at our site are all in one room so we only need one set of manuals.
Randy's site is much more spread out and needs more manuals.
I think Symbolics should keep a current database system about what each site has
and needs. I constantly have had problems with the local Symbolics office
and the Chatsworth office knowing how our site is configured.
The last time I got update tapes for TCP/IP and FORTRAN I got four
copies of each whereas I only needed one.
I suggest that a query system could be set up inexpensively either via e-mail or phone
which could keep a database current.
Don Kaiser - Boeing Military Airplanes
Right, and keep in mind, although this is an additional cost for Symbolics (i.e.
keeping a database about customer needs and confugurations), it should also
prove to be invaluable to the Symbolics sales and marketing functions. I know
that our salesman already keeps some of that sort of information on file, so
that he knows what to try to sell to whom. In our case, I'd say our local Sales
office know VERY well how our sites are configured, but that the order filling
department does not.