[no subject]

[Kent M. Pitman <KMP at MIT-MC>]

Mice break more often than keyboards. That's a fact. It is a pain when they
break. That's a fact. You cannot tell current and prospective customers
of your product that their problems are all in their heads. The problem is
real whether you choose to believe it or not. From a customer-relations 
point of view, it seems to me you'd be better off ignoring people's bug reports
than sending them replies like the one you just sent.