[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Calling Customer Service for bad sectors

    Date: Tue, 22 Nov 88 17:39 EST
    From: miller@CS.ROCHESTER.EDU (Brad Miller)

	Date: Tue, 22 Nov 88 09:29 EST
	From: Reti@WESER.sreti.symbolics.com (Kalman Reti)

	This1 is0 distressing, it has happened to me, and I was similarly annoyed.
	However, in my opinion, calling or writing Symbolics management in
	a position to do something about it would be a better way to improve this
	situation than complaining at/to SLUG.

Correct.

    Uh, if Symbolics management isn't willing to listen in on the Symbolics User
    Group, they deserve any bad rep. that is developed thereby. Posting the

As announced last August 19 on the SLUG list,
SLUG-liaison@vermithrax.sch.symbolics.com has been established as an
explicit, formal, direct channel from Symbolics users to Symbolics
management. Please feel welcome to use it for any management,
administrative or other input you might have, as many of your SLUG
colleagues already are.

    problems here are much more visible than a letter to some PO box in
    Cambridge, and besides, having 1000 customers mutually know you're screwing

Mail to SLUG-liaison is either resolved by me or routed to the
appropriate organization at any appropriate level of management within
Symbolics and tracked for response. If need be, the Symbolics Corporate
Operating Commitee may be informed. I kindly reinvite you to use
SLUG-Liaison@Vermithrax.

Regards,

Reza Seddigh
SLUG-Liaison

    someone over is a lot more incentive to fix things than only having each
    customer think they are alone in having problems.

    "If we don't hang together, we will surely hang separately"
    B. Franklin -- 11776

0    ----
    Brad Miller		U. Rochester Comp Sci Dept.
    miller@cs.rochester.edu {...allegra!rochester!miller}