Symbolics sales support

["William D. Gooch" <ai.gooch@MCC.COM>]

    I wonder if others are having similar difficulties:

    Since the announcement of the MacIvory upgrade a couple of weeks ago,
    I have called my salesman 4 times to get the details for ordering it.
    Three days ago, I came into work to find that our salesman had finally
    called me after everyone had gone for the day.  I called him back, and
    left yet another message for him.  He has yet to return my call.

Sounds like an isolated circumstance to me.  I've had no such
difficulties here - perhaps the individual salesman is your problem.

    It is getting VERY difficult to justify buying any more Symbolics
    equipment to my management, and this kind of nonsense only serves
    to exacerbate the problem.  We want to give some money to Symbolics,
    but it is apparent that Symbolics doesn't want it.

I doubt that this is really the case.

	Believe me,
    there are others out there who are much more accomodating, and
    there are many here who feel that a Sun Sparcstation with SPE1.1/Lucid 3.0
    is a very attractive alternative.

That's a whole other set of issues.  I can give you some more specific
feedback if you're interested (as one who has used some of the SPE bits
in their earlier incarnation).