Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT

[Paul Pangaro <pan%athena.pangaro.dialnet.symbolics.com@RELAY.CS.NET>]

    Date: Thu, 26 Oct 89 17:20 EDT
    From: Howard I. Cannon <HIC@ALDERAAN.SCRC.Symbolics.COM>

	The delay that is relevant, however, is Symbolics' continuing lack of
	response. I am at a loss about how to respond. If their tactic is to
	wear SLUG down by lack of any reply, they are succeeding. The "bug
	tracking" issue, as we who correspond about it on a bi-monthly basis
	(Reza and myself, slug-board, interested parties), has again (after three
	years, within my personal history) gone bust. 

    Though this issue has not "gone bust" inside Symbolics, I can understand
    why you think it has!  We have taken an unconscionable amount of time in
    responding to this acknowledged need.   It's nearly impossible to give a
    reason that doesn't sound like an excuse, and I'm not going to try.  I
    will only apologize and tell you that it is being worked on, albeit
    slowly.

	Having a reply within their own set timelines of the form, "We,
	Symbolics, do not care to provide such a service to users no matter what
	they think" would be far more polite, professional and responsible than
	the total lack of response (and hence respect for SLUG), and disregard
	for their own promised timeliness, that we are again being subject to.

    Unfortunately, the only response for us to have given within our
    timeline was that we were unable to meet our timeline.

	Anybody out their care? If you work for Symbolics, then let's see your
	concern translate into action.

    We care.

	Fed up to here,
	PANgaro

    Hope to not keep feeding you,
    Howard

I have sent a reply to those on this distribution concerning this matter
and will be taking the issue to Jay Wurts as soon as possible. I will
report back to the list as appropriate.


Paul Pangaro
President, SLUG-US