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Re: Genera 8.0 Announcement
Date: Mon, 05 Mar 90 18:17:25 -0500
Date: Mon, 5 Mar 90 00:59 CST
From: Cohen@MCC.COM (Richard M. Cohen)
Date: 2 Mar 90 15:57:00 GMT
From: email@example.com, firstname.lastname@example.org
Dear Symbolics Owner,
Customers eligible for Genera 8.0 will receive distribution media, an
initial documentation set, and one extra documentation set for each
additional five covered systems at a site.
Symbolics tried to pull a similar stunt back at Release 5, claiming that
they would only distribute one set of documentation per site. The
policy was very short-lived.
This is not a "stunt." Rather, this is a direct response to numerous
inputs from users that, in the past, we have distributed far more copies
of the manual set than were needed (or even useful)....
It is our policy to encourage users to duplicate documentation for their
own internal purposes, if they so wish.
.... The cost of providing documentation should be built in
to the cost of the machine. However, you are now telling us that we
are penalized for buying more than one machine at a time, i.e. by
owning 5 lispm's, we get less bang/$ than someone with 1 lispm. Would
it help if we put ownership of our machines in 5 different names?
Isn't this silly? Shouldn't we get perks for owning multiple lispm's, not
In summary, I find this policy *extremely* hard for Symbolics to defend
from any direction, and I would *love* to hear from someone (other than
stockholders who are not users) who supports and can justify this policy.
Since the first release of the document examiner, although I have kept
copies of the manuals in my office, the majority of them have remained
in their shrink wrap. For the past year or two I haven't even been
keeping the paper around, and I don't miss it. The document examiner
is far better for this purpose, and you don't need a manual to learn how
to use it.
I see dozens of manuals sitting around here still in their shipping
boxes, unused. Why should I pay for every other customer to get a paper
set per machine, especially when a superior electronic version is already
provided? (On the other hand, release notes in particular do get copied
and widely read, especially during beta test periods.)
Aren't you overreacting a bit? If Symbolics needs to save money to
survive, isn't it best done at the expense of small things such as this?