Re: Calling Customer Service for bad sectors

[Kenneth Forbus <forbus@P.CS.UIUC.EDU>]

	All right, all right.  I am certainly not going to try to tell you that
	Symbolics customer service is doing right by you.  I guess that your
	basic position is "If Symbolics customer service is going to suck so
	hard, then the least they can do is give me the tools and documentation
	to handle the problems myself."  Not an unreasonable stance, but I still
	stand by my original recommendation that the average customer with such
	a serious problem (remember, the initial problem wasn't simply an ECC
	error or something) is probably better off dealing with service than
	immediately reaching for the nearest disk munging tool.  'Nuff said?
	
Sure.  The only reason I'm complaining is the hope that Symbolics will
make available the materials we poor, broke university folk who cannot
afford real maintenance contracts need to keep our machines running.
Schematics for monitors and power supplies, for instance, would be
real nice....