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Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT
- To: slug@WARBUCKS.AI.SRI.COM
- Subject: Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT
- From: "RDP%ALAN.LAAC-AI.Dialnet.Symbolics.COM %ALAN.kahuna.DECNET.LOCKHEED.COM"@WARBUCKS.AI.SRI.COM
- Date: Mon, 30 Oct 89 17:14:45 EST
Received: from THOMAS.LAAC-AI.Dialnet.Symbolics.COM by ALAN.LAAC-AI.Dialnet.Symbolics.COM via CHAOS with CHAOS-MAIL id 4256; Mon 30-Oct-89 14:11:40 PST
Date: Mon, 30 Oct 89 14:15 PST
From: Robert D. Pfeiffer <RDP@ALAN.LAAC-AI.Dialnet.Symbolics.COM>
Subject: Re: AN IMPORTANT MESSEGE FROM SYMBOLICS SOFTWARE SUPPORT
Date: 30 Oct 89 20:42:51 GMT
From: email@example.com (Richard Shu)
BTW, aside from providing feedback to the originator of the bug
report, can we consider mechanisms to provide information to
other members of the Symbolics community? Here is a strawman
proposal for such a mechanism.
I assume that firstname.lastname@example.org is the correct
destination for customer submitted bug reports.
Item 1: Provide a way for bug reports that are submitted to
customer-reports to be forwarded to the SLUG mailing
list. This can be done automatically via hacking
mail aliases. Alternatively, Symbolics may wish to
exercise some control by forwarding bug reports only
when they have been acknowledged as being "real" bugs.
Good idea. I, too, would very much like to see any reports of known
bugs forwarded back to the SLUG list. Automatic forwarding would be
okay although clearly it would be much better if they had "official
acknowledgment" from Symbolics.
Item 2: Status reports on bug resolution should be cc'ed to
the SLUG mailing list. In keeping with the spirit
of my previous posting, bug fixes need not be made
available to the SLUG mailing list but the availability
of the fix should be made known. It is then up to
interested parties to negotiate with Symbolics for
the fix. At the very least, interested parties will
know how long they can expect to wait for a fix.
(responsible-p ADS message)